PRIVACY POLICY

What information does LUCCIOLA collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect comments, feedback, product reviews, recommendations, and personal profile.

How does LUCCIOLA collect information?

When you complete a contact form or inspiration request form, as part of the process, we collect personal information you give us such as your name and email address. Your personal information will be used for the specific reasons stated above only.

Why does LUCCIOLA collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How does LUCCIOLA store, use, share and disclose its users’ personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How does LUCCIOLA communicate with its users?

We will contact you to attain vacation preferences, in response sending destination and itinerary inspiration. We may contact you to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Affiliate Advertising

LUCCIOLA features some affiliate marketing links, which means we earn commission on sales of products when users click through a link from the site. Our editorial content is NOT influenced by affiliate partnerships. You may not post affiliate links without the prior permission of LUCCIOLA.

For example, as an Amazon Associate I earn from qualifying purchases made on my site or any other location.

How can LUCCIOLA users withdraw their consent?

You can change your cookie preferences using the “Settings” button on the homepage Cookie widget. Additionally, if you don’t want us to process your data anymore, please contact us at rebecca@lucciola.uk.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions & Your Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rebecca@lucciola.uk.

How does LUCCIOLA use cookies and other tracking tools?

Cookie Name - Purpose - Duration - Cookie Type

 

XSRF-TOKEN - Used for security reasons - Session - Essential

 

TS01e85bed - Used for security reasons - Session - Essential

 

TS01f72682 - Used for security reasons - Session - Essential

 

hs - Used for security reasons - Session - Essential

 

svSession - Used in connection with user login - 12 months - Essential

 

SSR-caching - Used to indicate the system from which the site was rendered - 1 minute - Essential

 

_wixCIDX - Used for system monitoring/debugging - 3 months - Essential

_wix_browser_sess - Used for system monitoring/debugging - session - Essential

 

consent-policy - Used for cookie banner parameters - 12 months - Essential

smSession - Used to identify logged in site members - Session - Essential

 

TS* - Used for security and anti-fraud reasons - Session - Essential

 

bSession - Used for system effectiveness measurement - 30 minutes - Essential

 

fedops.logger.X - Used for stability/effectiveness measurement - 12 months - Essential

 

wixLanguage - Used on multilingual websites to save user language preference - 12 months - Functional 

For our operating procedures, please see our Terms of Service